We have also provided below a list of typically larger repair and exchange services (also known as “projects”) that will facilitate the management of the facilities, but only if they are funded by the applicant and after approval by the Capital Work Group, the Dean of the College or the Propstes. To meet fair and reasonable expectations, we offer the following service level agreement, based on our people, areas of expertise and resources. Facility Management will respond to requests based on the following priority level given to each work order request: In order to be transparent and clarify expectations with our customers, we have provided below a list of basic types of repairs and services that facility management performs free of charge for the requesting service through the standard work order requirement process. We have provided a framework for prioritizing these order requirements, as well as a basic service level agreement for these services. Repair/installation of the device (e.g. B scientific laboratory equipment, kitchen equipment, weight machines) Response = Same day (assumes that specific FM personnel are physically present to react). . . .