If your device has a warranty or protection contract, call us at 1-800-469-4663. We have had our protection plan with Sears for years. We pay X amount per month for the contract to repair or replace devices that are covered if they cannot repair them. If they have to repair it three times a year, they replace it. We were satisfied with Techs and this service agreement until sears sold this service that we understand to Assurant, now it`s TERRIBLE!!!! NOW ABOUT OUR ADVANTIUM GE OVEN. It`s not just a cheap little microwave. This is a convection oven, microwave, broilers, fast cook, etc. built on the area and offers the light and ventilation fan for the series. We have high-end wood, well maintained for cabinets that are definitely affected by the lack of steam ventilation and we need light to see, cook! I understand that sears/Assail does not want to replace the Advantium, because it is a $1500 replacement by taxes and installation, but we paid our monthly amount for more than 12 years to have this protection, this reflection (we thought). My wife and I were uncomfortable with our oven. We have a home service contract, so the repairman (nice guy) tried to get repair, but it wasn`t repairable. So our contract with SEARS put the company in touch with us to tell us that we had a loan of $1494. We first went to the Oceanside shop, where Jason stood aside to help us.
We didn`t find what we wanted, so we went to the Escondido store in North County Fair. We made Terry wait (sales cheque). WHAT GREAT SERVICE!!!! Talk about it to avoid. Holy cow. My compliments to your company. That`s why we`re going to the North County Fair Store. Please keep it open. Tom, Valley Center, CA Call us at 1-800-252-1698 or look searspartsdirect.com I did an online chat with a customer service employee and he told me that the repair company notes our dishwasher as “repaired and working well” when it`s not functional – the door doesn`t close, it`s not attached to the cabinet and it`s put in the water. I was waiting for two hours and I called benefits about a replacement and when a cs rep finally answered, I told him my story. She called the repair company and made me listen to her question.
He omitted information and lied about what was going on, and I asked him about it – much to his surprise. During this conversation we were separated and the benefits representative didn`t even bother to call me back, even though she had my number and knew how long I was waiting online. Please, we don`t want a new device. We like the ones we have, but we need them to work and if we don`t, we will replace them in accordance with our agreement. Tired of subterfuge!!! P.S. We have documentation pages of all calls, names, dates, times, dates. Most burglaries happen when you`re not there. With our comprehensive home security system, you always know what`s going on at home. I bought a microwave from Sears Online in April 2020. According to the installer, the device was not available until August 2020. The first microwave was installed on August 11 and was not working until August 24. I have an email that tells me I would have a replacement.
I have spoken to at least 10 people in recent weeks, including the installer. I am transferred to departments that tell me they are not doing well. Apparently, when the delivery was to be arranged, this department called the wrong number several days in a row and the case was closed because now 30 days had been exceeded.